E-Business@Print: Internet-Based Services and Processes - download pdf or read online
By König A., Robinson D.
The net has created new enterprise parts for the photograph arts undefined: info is formatted to be released either on paper and online and new sorts of cooperation with consumers and co-producers improve. the writer supplies a huge overview of recent providers and procedures, the web has made attainable. The reader profits perception into the present range of notions and ideas. quite a few examples make clear particular purposes reminiscent of on-line modifying platforms, Web-based undertaking administration instruments, and online-tracking of print methods. viewpoints are being thought of: the point of view of the entrepreneur who introduces digital company thoughts to optimize the company's procedures, and the point of view of the merchant delivering e-business prone. The ebook permits enterprise executives to make sound judgements on which resolution delivers the utmost gain to reply to particular company demanding situations. therefore it truly is an indispensible consultant for company executives within the photo arts undefined.
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Extra info for E-Business@Print: Internet-Based Services and Processes
G. dealing with customer queries about the order status) can yield time savings of up to 50% (cf. Table 2). The time saved, according to the IRD, is 11 hours per week. This equates to almost 25% of total working time. 2 Process Efficiency Through Self-service – The Self-directed Customer Table 2 Potential savings in hours per week achievable by in-house sales staff thanks to e-business applications, according to IRD study 2003 ■ ■ ■ 37 Support during implementation External customer support Quotations/orders, contacts Costing and generating quotations Figure 22 Activities of inhouse sales staff.
As Figure 35 shows, online ordering systems fall into three different categories: ■ ■ ■ Software developed in-house for this purpose which is available in the form of special applications, but also as complex, customizable solutions that can be integrated into customer systems; Add-on modules for print industry-speciﬁc, business management software and Business management software modules used by print media company customers (e. g. ERP software). All the systems on the market are undergoing constant development.
1 Special Applications for Standard Printed Matter Example: ColorK Graphics, Florida The online ordering system operated by offset and digital printers ColorKGraphics in Miami, USA systematically guides the customer through the various input ﬁelds, providing him with visual support in the process. He selects the format, colors, type of binding, run and payment mode. His order is then calculated and he can upload the ﬁle to the company’s server. 2 Customized Online Ordering System, Illustrated Using the Example of PSH iWay Prime – Integration Right up to the Printing Press While the aforementioned specialist applications for copy shops do not handle customer-speciﬁc data, other software products do support customization.
E-Business@Print: Internet-Based Services and Processes by König A., Robinson D.