Conducting the reference interview : a how-to-do-it manual by Ross PDF

By Ross

ISBN-10: 155570655X

ISBN-13: 9781555706555

Engaging in Reference Interview - How-To-Do-It handbook for Librarians (02) through Ross, Catherine Sheldrick - Nilsen, Kirsti - Dewdney, Patricia [Paperback (2002)]

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Extra resources for Conducting the reference interview : a how-to-do-it manual for librarians

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Therefore, a necessary part of understanding the question is knowing the situation out of which the question arises. The question is meaningful in its context, and its context is part of its meaning. We understand the question when we recover its framework. 4 on the job-hunting context). And a more helpful answer to this question, when it is asked because the user is job hunting, may be, "The Vancouver Sun is on strike just now, but we do have other sources for western news. " More generally, a helpful answer for job hunters is one that helps them, in their own terms, to get on with the business of job hunting.

Until you do this, you don't really know what kind of question you are dealing with. One experienced librarian in the Mental Models Study reported, "The woman came in and said she wanted books about the Titanic. It turned out she had a great aunt who had survived the Titanic sinking and she wanted the passenger list to find this lady'S name. " The job of the savvy librarian is to strip off the masquerade. Standard ways of categorizing reference transactions can be misleading. A common approach is to provide a classification scheme for different kinds of reference questions and suggest escalating levels of interviewing to deal with each.

4 on the job-hunting context). And a more helpful answer to this question, when it is asked because the user is job hunting, may be, "The Vancouver Sun is on strike just now, but we do have other sources for western news. " More generally, a helpful answer for job hunters is one that helps them, in their own terms, to get on with the business of job hunting. Users are helped to the extent that the answers they get in libraries help them to do something that they want to do. Distinguishing between the ((correct» answer for the disembedded, contextless question and the helpful answer for a particular person in a particular situation is conceptually useful.

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Conducting the reference interview : a how-to-do-it manual for librarians by Ross


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