Read e-book online 30 Minutes to Deal with Difficult People (30 Minutes) PDF

By Cary L. Cooper, Suzan Lewis

ISBN-10: 0585465576

ISBN-13: 9780585465579

ISBN-10: 0749425245

ISBN-13: 9780749425241

This article presents pointers on facing tricky staff and employers tactfully and successfully.

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Extra info for 30 Minutes to Deal with Difficult People (30 Minutes)

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Each person involved discusses 46 30 Minutes to Deal with Difficult People ᔢ ᔢ ᔢ ᔢ ᔢ and agrees in writing to change certain behaviours, in return for changes in behaviour by the other party each person asks for changes in the behaviour of the other party which would permit them to do their own job more effectively, in exchange for changing some aspect of their own behaviour, which would serve to improve the effectiveness of the other party involved. Therefore an accurate diagnosis of the problem is necessary It is crucial to avoid generalities and be specific.

When we lead an increasingly sedentary lifestyle we are denied the physical activity which would be a natural outlet for the build-up of the stress response, and thereby we expose ourselves to increased risks of stress-related illness. Understanding conflict It is important to acknowledge that the human condition is fraught with conflict which is unavoidable in our modernday lifestyle. Both society and business life are filled with potential for conflict situations (for example, political instability and uncertainty; increasing crime rates; likelihood of divorce; the premature death of loved ones due to heart disease and cancer; job reorganization, change, insecurity and redundancies).

The pace of this type of dialogue can often move very fast and develop into an argument if one or the other individual fails to adopt an assertive approach. Try to remember to stay calm, control your breathing and speak slowly and quietly to avoid any escalation of the situation. Role negotiation This technique is based on an idea originally described by Roger Harrison in 1972. It is a useful way of overcoming the problems that lead to ineffectiveness caused by behaviour that an individual is unwilling to change, because it would mean a loss of power or influence.

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30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis


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